Does junbi have a Customer Succes program?

Yes, we do! Customer success is included as a standard feature with every junbi subscription. To ensure you get the maximum value out of the platform, we have created a structured four-step approach for onboarding and ongoing support called the 4 P’s pathway to success.

The Strategic Value

A dedicated Customer Success program ensures your team adopts predictive video analysis smoothly. It aligns your specific business goals with our scientific framework so you can confidently optimize your creatives from day one.

The 4 P’s pathway to success

We structure our onboarding and ongoing relationship around these four key stages:

1. Plan: We set up an initial onboarding session involving everyone who will interact with junbi. This includes administrators managing the application, standard users running the ad tests, and stakeholders who only require view-only rights.
2. Prepare: Once a date is set, we will reach out to gather a few details to configure your account before the session. This includes collecting the email addresses of your users and the specific brand names you want to test.
3. Practice: During the live onboarding session, we will walk your users through junbi and all its capabilities. We share best practices, highlight available resources, and ensure everyone has the correct access. We also answer any questions so your team can hit the ground running immediately.
4. Perform: Our support does not stop after onboarding. We provide a single point of contact within our organization for any questions or concerns. We establish regular feedback loops to closely align your user feedback with our actual platform roadmap. Additionally, your team gets first access to new resources, collaborative case studies, and a complimentary training session on Neuromarketing to help you better understand the inner workings of the consumer brain.

How to contact your Customer Success Manager

Whenever you need assistance, you can easily reach our team through the help center.

1. Navigate to the junbi homepage.
2. Locate and click the blue question mark icon in the bottom right corner of the screen.
3. Type your question or request into the window to connect directly with our team.

💡 Pro Tip:

Your success, our success: Do not wait until you run into a roadblock to reach out! Your Customer Success Manager is always available to review your early ad tests, help you interpret your scores, and ensure you are getting the most out of your predictive data before a major campaign launch.