Adding or changing your tested brands

If you need to test creatives for a new brand or update the existing brands associated with your junbi account, you can easily submit a request to our Support team directly through the platform.

The Strategic Value

Keeping your brand portfolio up to date ensures that the predictive AI always scans for the correct brand assets during the Brand Attention phase. This guarantees that your metrics accurately reflect the visibility of the specific brand you are testing.

Prerequisites

Important: To manage existing brands or request new ones, you must have an active junbi account with the Tenant Admin role. If you do not see the options below, please contact your team's administrator.

How to request a brand change

1. Navigate to your account settings and open the Brands tab.

   Click the blue Request change button.

   • Alternatively, you can click the blue question mark icon in the bottom right corner of your screen to open the support widget.
2. Navigate to the Ask tab within the widget.
3. Send a message to our Support team detailing which brand(s) you would like to add or change.

Important considerations:

• Subscription fees: Please note that we may charge an additional fee to add extra brands to your account, or to change existing ones. This depends entirely on the terms of your current subscription.
• Troubleshooting: If you are unable to see the blue support widget in the bottom right corner, try checking your browser's pop-up or ad-blocker settings, as these can sometimes hide the widget.

💡 Pro Tip:

When requesting a new brand, it helps to review exactly how our system tracks your assets. Understanding how the predictive AI measures visibility will ensure your new brand is set up for success. You can find a detailed breakdown in our guide on How to use iconic Brand Attention detection.